System Operator I - Region 9Kapsch TrafficCom is seeking highly motivated, detail-oriented individuals to join our team at the Region 9 Transportation Management Center (TMC) in Binghamton, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 9. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction.An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 9 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.Organizational Relationship:Reports directly to the Systems Operator III, Consultant Project Manager and the NYSDOT TMC Director.Minimum Qualifications:Education and Experience Associate degree or higher; ORMinimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); ORTwo years of full-time employment meeting the Qualifying Experience criteriaMust possess a valid driver's licenseKnowledge Skills and Abilities:Candidates must demonstrate proficiency in:Oral and written communicationComputer/software skills, including MS Office applications and spreadsheetsAbility to use roadway maps and knowledge of roadway elements, specifically local roadwaysAbility to work effectively with co-workers, NYSDOT staff, and partner agenciesQualifying Experience:Experience in one or more of the following areas:Operations Dispatching with agencies such as: Transportation (DOT, trucking, tow, transit, rail)Fire, Police, EMS, 911MilitaryFirst responder or military experienceTMC operations experienceCCTV monitoring for: Federal/state/city government agenciesState gaming commissionsAlarm/security companiesCustomer service call center experienceManagement experienceDesired Qualifications:It is desired that candidates for this position also be proficient in the following areas:Strong organization and interpersonal skillsAbility to perform with minimal supervisionAbility to cope with stress and perform in a cooperative team environment with the Client.Interview RequirementsAll prospective System Operators must demonstrate basic computer skills during the interview, including:Fundamental typingNavigating a standard Windows-based computerShift:TBD - Final hours and days of shift will be confirmed during hiring process. During training $22/Hour plus Benefits package after training completed $24/Hour plus Benefits packageKapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.
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