Job Description

Join a Company That Puts People First—and Wins Awards Doing It!

At Aveanna, we’re proud to create a workplace where you feel valued, supported, and inspired. Here’s what sets us apart:

Award-Winning Workplace

• Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025.
• Proud partner of the Military Spouse Employment Partnership.

Connection & Support

• Employee Connection Groups: Spaces to share experiences and build community.
• Social Circles: Connect over shared interests—books, music, movies, and more.
• At Aveanna, your well-being matters. That’s why on Wellness Wednesday's, we give you tools to recharge, reset and refocus. 

Inclusive Growth

• Open learning sessions for all employees—because we grow stronger together.

Aveanna Cares – Service with Heart

• Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It’s a powerful way to give back, connect, and live our values beyond the workplace.

Real Help When You Need It Most

• Through the Aveanna Employee Relief Fund, we stand by each other during life’s toughest moments—offering financial assistance to teammates facing unexpected hardships. Because here, care goes beyond the job description.

JOB OVERVIEW

The Billing Specialist reports directly to the Reimbursement Supervisor and is responsible for the proper and complete handling of all aged patient accounts for the sole purpose of collecting the very highest possible percentage of every billed account. This position maintains close contact with branch location personnel while constantly and consistently attempting to ensure maximum payment from all payers is received timely. This includes payment for all primary, secondary, tertiary or any other payer for all billed accounts including any and all guarantors for services provided. This is inclusive of claims to commercial, Medicare, Medicaid and private pay accounts.

• Works and collects delinquent A/R accounts
• Documents collection efforts in EMR notes screens to include payer contacts, phone numbers, issues, actions taken, etc.
• Maintains current AR at an acceptable percent.
• Maintains DSO at an acceptable level.
• Achieves cash goal on a quarterly basis.
• Keeps supervisor, and branch location personnel informed of any significant collection payer or processing issues.
• Submits adjustments in an accurate and timely manner.
• Requests Bridge Tickets to correct and update EMR.
• Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner.
• Understands payer specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.).
• Understands and enforces SOX 404 controls
• Reviews and responds to correspondence received from payers.
• Reviews and submits guarantor statements as required. Responds to questions from patients regarding statements.
• Addresses denials in an accurate and timely manner.
• Completes document request forms and forwards to location as required.
• Provides exceptional customer service.
• Evaluates data, reports, feedback, observations and other information in determining priorities.
• Uses prior knowledge and industry specific, historical experiences in resolving problems.
• Conducts all assignments as a professional and role model with a sense of urgency.
• Uses professional communication and conflict resolution techniques as required.
• References and reflects upon the Company mission, values, and strategic imperatives in completing and/or assigning all work.

QUALIFICATIONS

• High school diploma or equivalent.
• Minimum six (6) month prior healthcare insurance experience.
• Computer literate and ability to type, file and maintain audit records.

Preferred

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements

• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

Driving

• A valid driver's license and an acceptable Motor Vehicle Record (MVR) may be required.

Age

• Must be 18 years or older

Language

• Must be able to speak, write, read, and understand English

Work Environment

• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TOTAL REWARDS

• Comprehensive medical, dental, and vision coverage; a 401(k) matching program; and an Employee Stock Purchase Plan (ESPP)
• Career Path: Opportunities for advancement

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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